Support

We're here to help.

Whether you’re starting your first website or just want to know the nitty-gritty details, we’re here to answer all of your questions. Below are answers to some frequently asked questions, but if you can’t find what you are looking for, contact us directly here.

Support for Existing Customers

Frequently Asked Questions

How Web Hosting Works

What is web hosting?

Web hosting is the storage space and tools provided for displaying a website on the world wide web. All websites need to be hosted on a server in order to be viewed by others across the Internet. 

What is a domain name?

A domain name is a string of words or characters that help the end user find the website they are looking for without needing to memorize confusing IP addresses and a string of numbers.

Put simply: it’s the unique name identifying your website.

You can purchase a domain name from Virteq when you sign up for web hosting.

Do I need to know any complicated computer languages or functions to build and manage my website?

While it certainly helps to have an understanding of how websites and servers work, Virteq takes the complexity away and handles all of that back-end stuff for you, so that you can focus on your business.

Can I cancel at any time?

Our goal is not to hold anyone hostage, nor do we believe in hidden fees or contracts. Our clients are welcome to cancel at any time for any reason, and any pre-paid balance will be refunded for the remaining unused hosting months.

Where do I control my website from?

All of our plans use cPanel, the most widely used website control panel in the world to manage websites. Once you have signed up for hosting, access will be emailed to you along with other valuable resources to get started.

Hosting with Virteq

Which web hosting plan is right for me?

Most small businesses creating a website, especially for the first time, will benefit the most from the Starter Plus plan. This plan includes a website builder that requires no code to operate. 

Those who enjoy building from scratch but enjoy having someone else handle the back-end heavy lifting will find the Starter plan to be sufficient.

Lastly, those who likely already have a following and need a lot of space to grow and build a strong, unique platform for a social media influencer, e-commerce store, etc. will benefit from the capacity the Professional plan offers. 

If you’re still not sure, contact us, and we’ll help you decide.

Can I customize my web hosting plan?

While we believe our three plan options cover most types of websites, we understand there may be some unique needs and we are willing to create a customer plan for those who need it. Please contact us before signing up so that we may help you with this process.

Can I transfer my website from another provider to Virteq web hosting and what does it cost?

Yes! We can transfer any website that previously used cPanel to Virteq for free.

What payment methods do you accept?

We accept all major credit and debit cards in the United States, and PayPal.

Can I cancel at any time?

Our goal is not to hold anyone hostage, nor do we believe in hidden fees or contracts. Our clients are welcome to cancel at any time for any reason, and any pre-paid balance will be refunded for the remaining unused hosting months.

Who do I contact if I need help with my website?

We are here to assist you with questions you may have about web hosting in addition to building your website any time. While we are not available 24/7 to assist, you can typically expect a response to any questions within 1-2 hours at any time.

We do not charge any fees for support services.

Create a support ticket HERE or email us at support@virteq.com

Where do I control my website from?

All of our plans use cPanel, the most widely used website control panel in the world to manage websites. Once you have signed up for hosting, access will be emailed to you along with other valuable resources to get started.

Can you help me build my website?

The short answer: yes. While we try our best to provide support for our hosting services and guide you every step of the way, some clients may want us to design and build parts or all of their website for them. While we do offer these services, they may come at an added cost depending on the scope of work.

Still have questions?

Contact our sales and support team today!
Existing ClientsPotential Clients